Cart 0
Return & Refund Policy
At Vanguard IT, we strive to ensure that all products and services meet your expectations. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return if:
-
The item is defective or damaged upon arrival
-
The wrong product was delivered
-
The product is unused and in its original condition and packaging
Returns must be requested within 7 days from the date of delivery.
2. Non-Returnable Items
The following items are not eligible for return:
-
Products that have been used, installed, or modified
-
Software, digital products, or downloadable items
-
Custom-built PCs or special order items
-
Items without original packaging or proof of purchase
3. Refund Policy
Once your return is received and inspected:
-
Approved refunds will be processed within 7–14 business days
-
Refunds will be issued via the original payment method
-
Shipping fees are non-refundable unless the error is on our side
4. Exchange Policy
We offer exchanges for:
-
Defective or faulty products
-
Incorrect items received
Exchanges are subject to product availability.
5. Warranty Coverage
Certain products may include a manufacturer or store warranty. Warranty terms may vary depending on the product.
-
Warranty claims must follow the specific product warranty guidelines
-
Physical damage or misuse is not covered under warranty
6. Return Process
To initiate a return:
-
Contact us with your order details
-
Provide proof (photos/videos if item is damaged)
-
Wait for approval and return instructions
-
Ship the item back to our address
7. Contact Us
For any return or refund inquiries, please contact:
-
Address: BUSINESS CENTER, Jln PJU 8/5B, Damansara Perdana, 47820 Petaling Jaya, Selangor
-
Phone: 011-1858 8404
-
Email: info@vanguardtech.com